01. About this policy
Renkei is provided by Accelon Technologies Pvt Ltd, Office 404, Transbay, Balewadi, Pune – 411045, India. This policy explains how we handle personal information on renkeihq.com and in related enquiries, demonstrations and business communications. For privacy questions or requests, email legal@accelon.co.in.
02. Information we collect
When you contact us, we collect the information you provide, such as your name, work email, company, country or region, current ERP, warehouse footprint and message. We also receive follow-up correspondence. Our hosting and security providers may process technical information such as IP address, browser, request time and pages requested to deliver and protect the website. Please do not submit passwords, sensitive personal information or live customer data through the enquiry form.
03. How we use information
We use enquiry details to respond, arrange demonstrations, evaluate requirements and manage business relationships. We use technical information to operate, troubleshoot and protect the website and prevent abuse. Where applicable law requires a legal basis, we rely on steps requested before entering a contract, our legitimate interests in responding to business enquiries and operating a secure website, consent where required, or compliance with legal obligations. You can ask us to stop optional marketing communications at any time.
04. Who receives information
Enquiries are delivered to the authorised Renkei team at Accelon. We use service providers for website hosting and delivery, email transmission and business email. The website is hosted through ChatGPT Sites using Cloudflare infrastructure, and enquiry emails are transmitted through Twilio SendGrid. Website fonts are loaded from Google Fonts, which receives technical request information such as an IP address and browser details. We may disclose information to professional advisers or authorities where reasonably necessary to meet legal obligations or protect legal rights. We do not sell personal information.
05. Cookies and analytics
The current website does not include advertising pixels or a Google Analytics tracking tag. It emits a local successful-enquiry event, without contact details, for potential analytics integration; no external analytics tag is currently connected to that event. Hosting or security services may use essential technologies to deliver and protect the site. If we introduce non-essential cookies or tracking, we will update this notice and provide any choices or consent required by applicable law.
06. Retention and security
We retain enquiries and correspondence for as long as needed to address the enquiry, manage the business relationship and meet applicable legal, accounting or dispute-related requirements. Retention depends on whether an enquiry leads to an ongoing relationship, the nature of the correspondence and applicable obligations. We use reasonable technical and organisational safeguards, but no internet service or email transmission can be guaranteed completely secure.
07. International processing
Accelon is based in India. Our hosting and email providers may process information in other countries. Where applicable data protection law requires safeguards for a transfer, those requirements apply to our use of the relevant provider. Contact us for information about the processing of your personal information and applicable transfer arrangements.
08. Your choices and rights
Depending on the law applicable to you, you may request access, correction, deletion, restriction or portability of your personal information, object to certain processing, or withdraw consent where processing relies on consent. Withdrawal does not affect earlier lawful processing. Contact legal@accelon.co.in; we may need to verify your identity and will handle requests within applicable legal requirements. You may also complain to the relevant data protection authority. Required form fields are needed to respond to your enquiry; optional fields help us understand your requirements.
09. Renkei customer data
When a business uses the Renkei application, processing of warehouse, employee and other customer-controlled data is governed by the applicable customer agreement and data processing terms. The customer generally determines why that data is processed, and Accelon processes it to provide the agreed service. Contact your organisation for requests relating to data it controls. This website policy does not replace those contractual arrangements.
10. Children, external links and updates
This website is intended for business users and is not directed at children. External websites have their own privacy practices. We may update this policy as our website or practices change, with the revised date shown on this page. Contact legal@accelon.co.in if you believe information has been submitted inappropriately or have questions about this policy.